As the NDIS considers introducing quality metrics, providers face an opportunity to lead the way in creating a transparent, accountable, and participant-focused system. Drawing lessons from the aged care sector, this session explores the challenges, benefits, and key debates around quality measurement.

We’ll examine various domains of quality, their strengths and limitations, and discuss how providers can proactively influence metrics that reflect real care standards. By embracing transparency, providers can foster a strong quality culture, enhance accountability, and deliver better outcomes for participants.